By searching for the hashtags (unique ID words related to the event, usually starting with # sign) on the event the week before it starts, I am able to see who the real leaders are.

I follow many of the attendees and all of the speakers (Twitter links are on speaker bio pages and/or their blogs). Often I meet several of the speakers before the event starts, and make appointment to meet up with attendees that are active in the community. I also check to see if the is a “Tweet Up” (meeting of those who have connected on Twitter) and add that to my schedule.

I’ve found that the best opportunities at most shows happen in this network. Once these tweeps (Twitter users) decide to RT (”ReTweet: A Twitter post that gets repeated) I know that a large active group will be aware of whatever I’m promoting.

Two more tips to get traffic to your booth:

1) Give aways for Twitter users. I often tweet “I’ve got a copy of Twitter Revolution for the next person who finds me.”  It works for @The RealShaq with NBA tickets and it will work for you.

2) Get your staff tweeting. This is not a media to advertise on.. this is a way to network. Get everyone involved. Your customers expect INDIVIDUALS to be availalbe

Read the full article and respond: Twitter is a Must for Trade Shows

Hashtags really are a great idea for research before a show and for promoting your activities at an event.  They basically tag your postings so that people can find them more easily.  For example if you tweeted “Headed to the keynote address #abcexpo”  then someone searching for the tag #abcexpo would find your posting.  You can read details on setting up hashtag here.

But tweets?  tweeting? tweeted?  doesn’t sound like something your industry is going to do anytime soon?  Well, remember when only the super-wealthy had cell phones and only email was only for recent college grads?  It’s important to be skeptical of new technology but also look at ways that it might actually be useful.  One thing to be wary of…while encouraging your staff to tweet might be a good thing, but it could also distract some staff (particularly younger ones) from actual human interaction.  Make that a goal of tweeting to temper folks burried in their cell phones and laptops.

Since exhibiting comprises so many different components and functions, it’s no wonder that we make blunders trying to remember everything that needs doing. However, some are more lethal than others and as such should be avoided at all costs. The following seven points fall into that category.

Learn to avoid them and you will increase your chances for a more successful and profitable tradeshow.

Sin #1: Failing to have a proper exhibit marketing plan.

In order to make tradeshows a powerful dimension your company’s overall marketing operation, there must be total alignment between the strategic marketing and your exhibit marketing plan. Tradeshows should not be a stand-alone venture. Know and understand exactly what you wish to achieve – increasing market share with existing users; introducing new products/services into existing markets or into new markets; or introducing new products/services into new markets. This is the nucleus on which to build your program, which should include pre-show, at-show and post-show promotional activities. Know whom you want to target and then consider having different promotional programs aimed at the different groups you are interested in attracting.

Sin #2: Failing to set quantifiable exhibiting goals.

Goals, or the purpose for exhibiting, are the essence of the whole tradeshow experience. Knowing what you want to accomplish at a show will help plan every other aspect – your theme, the booth layout and display, graphics, product displays, premiums, literature, etc. Exhibiting goals should complement your corporate marketing objectives and help in accomplishing them. Make sure they can be measured after the show to establish how well you did.

Sin #3: Failing to build brand awareness with your booth.

On the show floor your exhibit makes a strong statement about who your company is, what you do and how you do it. Everything your company stands for, no matter how large or small, is being exhibited on the show floor. This means that there needs to be total consistency, congruity, clarity and focus in every aspect of your exhibiting program, before, during and after the show. The purpose of you exhibit is to attract visitors so that you can achieve your marketing objectives. In addition to being an open, welcoming and friendly space, there needs to be a focal point and a strong key message that communicates a significant benefit to your prospect. Opt for large graphics rather than reams of copy. Pictures paint a thousand words while very few attendees will take time to read. Your presentations/demonstrations are a critical part of your exhibit marketing. Create an experience that allows visitors to use as many of their sense as possible. This will help to enhance memorability.

Sin #4: Failing to give visitors an incentive to visit your booth.

Whatever promotional vehicles you use – direct mail, broadcast faxes, advertising, PR, sponsorship, and the Internet, make sure that you give visitors a reason to come and visit you. With a hall overflowing with fascinating products/services, combined with time constraints, people need an incentive to stop at your booth. First and foremost their primary interest is in “what’s new!” They are eager to learn about the latest technologies, new applications, or anything that will help save them time and/or money. Even if you don’t have a new product/service to introduce, think about a new angle to promote your offerings.

Sin #5: Failing to have giveaways that work.

Tied into giving visitors an incentive to visit your booth is the opportunity to offer a premium item that will entice them to stop. Your giveaway items should be designed to increase your memorability, communicate, motivate, promote or increase recognition of your company. Developing a dynamite giveaway takes thought and creativity. Consider what your target audience wants, what will help them do their job better, what they can’t get elsewhere, what is product/service related and educational. Think about having different gifts for different types of visitors. Use your website to make an offer for visitors to collect important information, such as an executive report, when they visit your booth. Giveaways should be used as a reward or token of for visitors participating in a demonstration, presentation or contest, or as a thank-you for qualifying information about specific needs etc.

Sin #6: Failing to realize that your people are your marketing team.

Enormous time, energy and money are put into organizing show participation – display, graphics, literature, premiums, etc. However, the people chosen to represent the entire image of the organization are often left to fend for themselves. They are just told to show up. Your people are your ambassadors. They represent everything your company stands for, so choose them well. Brief them beforehand and make sure they know: why you are exhibiting; what you are exhibiting and what you expect from them. Exhibit staff training is essential for a unified and professional image. This means making sure that they sell instead of tell; they don’t try to do too much; they understand visitor needs; they don’t spend too much time with visitors; and finally, they know how to close the interaction with a commitment to follow-up.

Sin #7: Failing to have a proper follow-up plan.

The key to your tradeshow success is wrapped up in the lead-management process. The best time to plan for follow-up is before the show. Show leads often take second place to other management activities that occur after being out of the office for several days. The longer leads are left unattended, the colder and more mediocre they become. It is to your advantage to develop an organized, systematic approach to follow-up. Establish a lead handling system, set time lines for follow-up, use a computerized database for tracking, make sales representatives accountable for leads given to them, and then measure your results.

Written by Susan A. Friedmann,CSP, The Tradeshow Coach, Lake Placid, NY, working with companies to improve their meeting and event success through coaching, consulting and training.

Author: “Meeting & Event Planning for Dummies,” and “Riches in Niches: How to Make it BIG in a small Market” (May 2007).

Website: www.thetradeshowcoach.com

“The Rogers Company is honored to have been selected again to work with ABB on this awesome event. This private trade show is truly a partnership between ABB and Rogers requiring over six months of planning and thousands of hours of collaboration between our two companies.” said Jeffrey Blackwell, President of The Rogers Company.

The APW-11 exhibit floor was 72,000 square feet and included 45 exhibits and 2 “mega booths” which were a combination of 14 different business unit displays. Over 4,200 event attendees were also offered 5 training theaters, over 150 monitor displays, hands-on technical training opportunities and educational sessions relating to ABB products and services.

We’ll be posting videos from ABB  Automation & Power World throughout May.  Here is the first:

If Consumer Reports can put together comparative product info on products that cost as little as $50, why can’t the trade show industry, with exhibitors who budget in the millions for some shows, have a system that allow our customers to gain comparative market info prior to making their buying decisions?

After all, advertisers/marketers are accustomed to this type of information. Lacking verifiable market data on trade shows one can appreciate why a good percentage of senior marketing executives are more trusting of their television advertising spends than they are of trade show spends. I believe it’s well past the time that this dynamic is changed.

He’s got a point.  And a method.  The post goes on to outline the type of indices that would be used to show the true value of the show.

1. Marketing Index

This index would give exhibitors a broad-based rule of thumb that would let them know the general marketing reach of show participation. And, I believe, this number would be relatively easy to generate.
Marketing Index = Total Verified Buyers / Avg. Total Costs per booth

2. Sales Index

This Index would give exhibitors very specific information on the value of exhibiting based upon sales generated at the show. While more challenging to generate this number, it would be a far more compelling yardstick.

Sales Index = Total Sales / Avg. Total Costs per booth

No doubt, this kind of information would be valuable.  But will it ever happen in a truly transparent way.  Most of Wurm’s examples (Consumer Reports, pissedconsumer.com) are indeed third party.  But they are groups that can independently purchase and test products.  Trade show organizers would have to audit this information themselves or pay someone to do it.  Motivating them to do that will be difficult.

And an audit simply is not a magic bullet.  Exhibiting at a trade show is like advertising.  An audit report will tell you who you are reaching, but it’s up to you to create an effective ad (or booth) to reach that audience in a meaningful way.

Still, Wurm makes a good point.  Trade show organizers need to provide their exhibitors with better information to help them market smarter.  It may not be a magic bullet but it’s long overdue and it will ultimately help most trade shows (and their exhibitors) succeed.

Read all of Jim Wurm’s post here.

So why do we use these words to describe our activities at trade shows?  These words are passive and not focused on what really sells: solving problems.

All business, in one way or another, is based on solving someone elses problems. Most exhibitors try to solve hypothetical problems that tend to be abstract. Statements like: “This machine could increase your productivity by 25%” are very common at trade shows. It’s a powerful figure but one that doesn’t solve a problem in a tangible way.

What about solving a problem that exists in the here and now? There are no shortage of those in a trade show environment.

Are you selling vacuum packaging equipment? Offer to vacuum pack luggage contents on the last day of the show to save space. Launching a new eco-friendly vehicle? Give rides to local restaurants for lunch. Selling printing equipment? Produce books on demand for the plane ride home. Or maps of the trade show floor.

Trade shows offer a host of problems that need to be solved. Solving these problems may not be your core business, but using your equipment, service or technology to do so, highlights benefits and helps create an emotional connection to your brand.

Think of it this way; many companies offer logo emblazoned bags to carry home promotional items. Just extend that idea to the next level and pick a problem you can solve using your product or service. You’ll get big headline and a great chance to connect with customers on an emotional and intellectual level.

Chris Madjerich from Lexi Comp (Click to view) talks about how the company is using the show to break into a new market. HIMSS is one of three trade shows they attend to accommodate the other markets the company serves. He is approaching the show as an essential cog in the company’s marketing engine.

Ted Larkin from Dolbey (Click to view)saw HIMSS attendance being split between two halls. It’s a shear attendance evaluation which is subjective, but insightful.

These perspectives are valuable, and truthfully we all approach trade show using some of both. We want the show and the show organizers to work for us, bringing volumes of potential leads. We also recognize that showing up to a trade show is only the first step in making it successful.

More than anything else, this is a lesson to show organizers. Yes, exhibitors want traffic, but they won’t be fooled by shear numbers. They need to feel it in their booth. But don’t ignore the fact that exhibitors also have larger scale marketing initiatives that need to be addressed as well.  That may include other shows covering completely different markets.

Unfortunately, advice and what works and what doesn’t is equally hard to find.  Not that people aren’t writing about it.  Far from it.  Email marketing is a huge topic online and free advice is easy to get.  But Marketing Sherpa reviewed and judged hundreds of email campaigns and announced winners in various categories.

Every category has a winner and two or three runners-up.  There are pdf’s to download that give a summary and then image of the actually email campaign.

What works?

It seems that simplicity, tracking, and follow-up carry the day.  It sounds obvious, but campaigns in various categories have very direct goals either to close sales or to sign up new users.  Or both. The point is, if you don’t have a specific goal, you probably aren’t going to get results.

Most of the campaigns resulted in enviable open rates: 45% – 70%!

It’s worth browsing though to find the type of companies and campaigns that fit your company.  There’s no secret formula here to grab — just designing campaigns based on specific goals.

Download samples from the winner here:  http://www.marketingsherpa.com/article.php?ident=31524

Reaching Mr. or Ms. Big
Blanket Branding is Great, But How Do You Reach the Top Decision-Makers Walking the Trade Show?

Trade shows are a great way to get your brand out there, meet new prospects and customers, and simply have a presence at a long established event. But what about that top decision maker that you’d like to reach: the CEO or the Senior Vice President or the manager that needs to see your product? How do you entice him or her to visit your booth?

If you think that trade shows aren’t an appropriate medium for establishing this type of connection, think again. High-level decision makers are incredibly busy, but asking them for 10 minutes of “floor time” is a lower threshold than setting up an initial appointment at Ms. Big’s office that might wind up getting bumped down to a lower level person. Here are some strategies for reaching the select group of high-level decision makers that are essential to building your business:

1.) Be Proactive
Use pre-show mailers and/or pre-show invitations to pave the way toward getting Mr. or Ms. Big to come to your booth at the show. Don’t leave it to chance that they might show up or might have heard of your company. Send them something that will motivate them to visit your booth. For some ideas as to what this might be, keep reading.

2.) Two Part Give Away
Imagine getting a remote control, but no TV. Or a pair of high-end head sets, but no iPod. Or a golf bag without the clubs.  In other words, a valuable gift with a vital missing piece with an attached note promising the rest of the gift at the show. Sounds silly but it works.   Direct mail companies are reporting up to 75% response rates from this type of promotion. The threshold for response is pretty low – stop by and get the gift. The gift has to be premium, but this type of marketing is very targeted.

3.) Educate Your Audience
Education is a powerful sales tool. People love to learn stuff – that’s why so many of us watch the DIY or food networks; use your trade show display to both introduce and train attendees on what your product or service can do for them. Use in-booth demonstrations, video presentations, or live presentations. And if your budget can handle it, hire relevant celebrities or spokespeople to appear in your booth. Having a famous expert in your field tout your product in front of a live audience is a great motivator, regardless of whether they’re famous or a key member of your team. You might even consider having your CEO or COO present a high-level talk on the impact your new product or service can have on your client’s business. If you do this, be sure to include it in your pre-show marketing.

4.) Create an Inviting, Comfortable Space
A place to sit down and relax is actually rare at a trade show. Having booth space that is comfortable with food and drink available (if trade show organizers allow it) could be a welcome respite from a busy day at the show…and a good time and space for you to connect with “The Bigs.”

5.) Sneak Peek
Often, companies focus on trade shows as a place to launch new products and services. Suppose you gave decision makers a preview of a product launch that may be a few weeks or months away? This could be anything from a closed, invitation only demonstration to a select group, to a one-on-one presentation. Invitation only previews at trade shows give you the chance to connect at a high-level with a company without having to get past the usual gate keepers.

6.) Hold an In-Booth Party
Take advantage of show approved in-booth events such as cocktail hours or breakfast breaks. Send invitations prior to the show but also bring some eye-catching printed invites along to put in the hands of decision makers when you see them at the show.

7.) Know Your VIP’s
Create a list of VIPs and make sure that your booth greeters at the reception desk are in charge of that list at all times. This ensures that when a decision maker stops by, they are engaged promptly and concisely. You only have one chance to impress someone at this level.

8.) Let the Benefits Do the Talking
Business decision makers always look for benefits. Tell them how your product can save them money or increase market share. Doing your homework with companies also goes a long way. “Dear Mr. Smith: I believe that I can help you increase your line speeds by more than 25%. I would do this by…” Give them some information but always leave things open to discuss further at the show.

9.) Offer Special Event Promotions
Force decision makers to decide. 25% off equipment purchased at the show in an exclusive invitation sent directly to your target prior to the show, can be a strong impetuous to buy. A promotional offer, especially one that has an element of exclusivity to it, can help create a personal connection that may be valuable down the road. If you do take orders at the show, both iPhone and Amex have an APPS for automatic credit card purchases. Or make certain that you have order forms on hand for filling out and signing off. This ‘seals the deal’ and gives you instant ROI, (and sometimes and an instant raise from your boss!)

10.) Connect Online
Many decision makers are on LinkedIn and other social media sites. Connecting with them there is a great way of getting past the stream of email they get every day. Also, you can connect with them through groups instead of direct contact (which can be a taboo if you don’t actually know them). Join groups associated with the trade show or with your industry and then look through the other members. Usually groups in LinkedIn allow you to message other members.

Overall, targeting individuals to come to your booth requires planning, execution, and a real commitment to making it happen. Building long term relationships with these folks will be better for your business today and tomorrow, so it’s vital that Mr. Big or Ms. Big know they’re important to you. Utilizing some of the tips provided here can go a long way toward achieving your objective of building the relationship with key decision-makers that will help propel your business forward.

There is a lot trade show advice that can be either really obvious or not very helpful.  Every once in a while you come across an idea that is both obvious and really helpful.  And that is what this trade show marketing tip from Tom Adams is.

We all know about the pens and the buttons, the key chains and the posters.  The theory is: let’s give away something with our logo on it and it will be good for brand equity.  And then there are the contests: enter to win a free iPod.  Yes, giveaways have certain brand value, but Tom’s advice is that if you want to snag contact information, give away something that you’d normally sell.  That ensures that only your targeted audience will show interest.  A month of free service or parts or even a full-fledged product as a give away means that it will be worthless to a casual passerby but hugely valuable to your target audience.  It’s a good theory, but anyone put it to practice?

You can read Tom’s blog here: http://tomadams.com/

Anyone have a good give away story?  Bad?  Ugly?  Leave a comment and let us know!

Myth #1: You have to tweet on twitter ALL the time.

Some say every three hours.  Some say more.  But seriously, it’s not that important.  Having a Twitter account can be a great way of connecting with people in your industry, but no one is waiting for your tweet.  Think about a tweet as a sign held up on the side of the highway.  A lot of people are going to see it briefly and then it will be gone.  So tweet away, when you can and when you have something important to say — something that will make your audience click to read more.

Myth #2: Social Media is Casual So Let It All Hang Out

Social media is casual…when you’re talking about what movie you just saw or what your 1 year old just did.  But business is business.  Keep the message focused on business and the benefits your can bring to customers.  A new solution to will reduce inventory costs by 20% just revealed at Pack Expo — that is going to get attention with no bells and whistles.

Myth #3: I Have to Be Entertaining

If you’re in the entertainment field…yes.  Stick to the benefits and include where and when your audience can get more information or talk to you personally.

Myth #4:  My Company Needs a Blog / My Company Doesn’t Need a Blog

Your company needs a flexible form of communication that can be updated from trade shows to keep information relevant.  Blog technology provides that medium, but you don’t need to brand it as a blog.  Just add that element of flexibility to your site and load in information on sales, news, and special events.

Myth #5:  Everyone’s Talking, So Should I

In LinkedIn, online discussion groups, Twitter, blogs…you name it — there are people chattering.  But there is very little actual engagement.  If you read and listen to what customers are looking for in your industry and then if you’re able to actual engage them in a dialogue…you’ve done something very special online.  And that will be reflected in how customers perceive you at trade shows and beyond.  So take time to answer questions online and be specific.  You’ll be found in Google  and rewarded with new relationships and prospects.