This article from Terry Stanfield, outlines the basics of creating relationship via the telephone. It’s an interesting aspect of sales and generating leads that’s often over looked. While email makes communication fast, it is also very impersonal. Face to face meetings are always best but fuel costs can make some think twice before crossing the country…or even crossing town.

The good old fashioned telephone however, is intimate, cheap and very personal. The focus of the article on creating relationship is key. Afterall, most of our experiences with unsolicited phone calls is negative. Like all sales, the rejection rate must be horrific, yet the investment in time does build relationships with prospects that could lead to a sale. Depending on your product that could be either a phone call away or a meeting set up during the call.

Oddly (or not so oddly) this article along with many others on sales, stresses relationship building and listening. Is the ‘Always Be Closing’ rule going out of fashion or is it just ineffective? Has selling changed on the telephone and the tradeshow floor?

Kind of. The other point of this article is persistence. Maybe “Always Be Selling” is just another way of keeping at it, facing rejection, listening to needs, and responding to problems.

From the article:

“Teleprospecting is using the phone wisely, without doing any selling. However, when utilized properly, teleprospecting is the most effective tool in the lead generation program. It will deliver sales ready leads.

The reason it works so well is because of the human contact, one person talking to another person. Without human contact it is impossible to build relationships, which become profitable to customers and sellers alike. Human contact is the only way to get to meat of a situation, which means you must have lengthy and sincere conversations with the potential clients.

Every time you have a productive conversation with a potential client your knowledge of that potential client will increase. Think about it if you having a conversation with someone, eventually you can earn their trust. They will tell just about anything you want to know.

By the end of a couple of conversations you will know when this business will be ready to place an order. You will already be talking to the decision maker, so you will learn all about how the process works. You will have learned what the prospective client likes about the product and what he doesn’t like. You will learn who your competition is and what the potential likes and dislikes about them.

The leads generated from these telephone conversations will be ready for your sales personnel to make the sale. Your sales will increase significantly. Your sales department will be able to maintain a positive attitude, which is an important element when it comes to making sales.”

Read the full article here: Link